VIRTUAL FAMILY ASSISTANCE CENTER

 
General Information
Description of ProgramThe American Red Cross across the regions of New York State have developed a program in response to COVID-19 to support individuals and families who have lost family members to death as a result of COVID-19. The program will link crisis counselors with families to provide emotional and spiritual support, as well as targeted short-term case management to assist with navigating through the challenging processes they might be faced with as a result of the death.This might include challenges with moving the family member’s body through the hospital, nursing home, medical examiner and funeral home systems in this time when those systems may be overwhelmed and their processes may be different than they normally are. They may also include linkage to legal resources for estate, custody, immigration or other issues related to the death.
Geographic AreaNassau, Suffolk
Intake ProcedureThe following links to an online intake form can be submitted by a family member, a friend who thinks someone needs help, or an agency on behalf of the family. Those without online capabilities may call 585-957-8187, and a volunteer will assist them with the initial intake process. Intake forms can also be filled out by a friend who thinks someone who needs help, or an agency working on behalf of the family.
English: www.redcross.org/NYSCOVIDFamilySupport
Spanish: www.redcross.org/NYSCOVIDApoyoFamiliar
 
Client Information
Languages SpokenSpanish
 
Fees or Charges
Types of FeesFree
 
Contact Information
Contact's NameTara Hughes
Contact's PositionNortheast Division Disaster Mental Health Advisor
Main Phone(585)957-8187
Hotline Phone(585)957-8187
Web Addresshttps://www.redcross.org/local/new-york/greater-new-york/about-us/news-and-events/press-releases/red-cross-to-operate-virtual-family-assistance-center-to-support.html
 
Additional Information
Last UpdateMAY20
 
Affiliated Agency and Services
Affiliated Agency:
THE AMERICAN RED CROSS ON LONG ISLAND
This Program: VIRTUAL FAMILY ASSISTANCE CENTER
Affiliated Services: VIRTUAL FAMILY ASSISTANCE CENTER