Frequently Asked Questions

How can 2-1-1 Long Island help me?

2-1-1 LI provides convienent access to accurate information about Long Island agencies, organizations, and programs -- through its online database.


  • Child care for a working parent
  • Individual or family counseling
  • Support group for a parent under stress
  • Substance abuse treatment
  • Emergency housing and food services
  • Internship, community service and volunteer possibilities
  • Eldercare services
  • Debt counseling, bereavement and domestic violence assistance
  • Disaster Response Resources
  • And much more

What are the benefits of the 2-1-1 online database? 

  • Free, online, providing 24 -7 availability
  • Extensive and up-to-date; information expanded and updated on a daily basis. 
  • User-friendly; search by organization, subject, or keyword.
  • Searches can be streamlined to limit geographically and by language.
  • Supports potential for greater coordination of services, planning, and needs assessment efforts.

    Businesses can help their employees locate help for employees’ personal and family problems as well as education and training opportunities

    School guidance counselors, social workers, nurses and psychologists can locate resource & referral information for students and families within minutes.

    Students can access information independently and use the database for research and to locate volunteer and internship opportunities.

    Community-based agencies and government departments can use the database to support their information & referral activities—freeing staff to spend more time with clients.

    Hospitals, private practitioners and health care workers can use the database to assist with discharge planning and community referrals for the entire family’s needs. 

What's included?

Health services * counseling & substance abuse services * support groups * child care and elder care * education and training programs * food and emergency services * parenting education * housing assistance * disability services * literacy and GED classes * family violence services * financial management assistance * hotlines * volunteer opportunities * houses of worship * schools * camps and youth services * libraries * chambers of commerce * civic and other community organizations. 

Each entry contains detailed information, including:

  • Agency - the official name of the organization
  • Program/Service - specific programs and services of each agency
  • Address - including mailing, E-mail, and homepage addresses
  • Telephone - includes telephone, fax, hotline, and TTY numbers
  • Days/Hours - office hours or hours of operation
  • Purpose - description of services
  • Eligibility - to whom the services are provided, necessary documentation, special requirements, any limitations to clients served, fees or forms of payment accepted.
  • Languages spoken
  • Handicapped accessibility
  • Personnel - usually the agency or program director
  • Multiple index terms - using the Infoline Taxonomy of Human Services
  • Date of entry/update - currency of information 

2-1-1 Database Inclusion Criteria:

a)    Not-for-profit organizations registered as federally exempt 501(c)(3), or community organizations of equivalent status, including, but not limited to, faith based institutions, self-help groups, elected officials, civic and professional organizations and public agencies. 

b)    Nationally-based not-for-profit organizations outside of our geographic parameters which provide a service not available locally. 

c)    For-profit organizations may be included if they meet a community need where insufficient not-for-profit or government services exist to meet the need and if they are licensed or certified by respective licensing entities. 

d)    Organizations shall have been in existence for six months or are affiliated with another organization that has been in existence for at least one year.  Exceptions may be made. 

e)    Organizations must have a demonstrated ability to provide the service as stated on the resource profile form, as indicated by information from consumers or professionals.

2-1-1 Database Exclusion Criteria:

a)    Any agency that consistently claims it performs certain functions or is open certain hours and is not, will be reviewed and possibly deleted.

b)    Any agency that provides a service that is characterized as illegal in nature.

c)    Individual practitioners. 

Note:  Exclusion appeals may be directed in writing to the 2-1-1 Long Island regional collaborative.


a)    All information will be validated annually.

b)    The name and title of person verifying information from each agency will be noted.

c)    Inclusion/exclusion policy will be reviewed, at a minimum, every three years.

d)    Returned and approved agency profiles will be kept or stored for a minimum of three years.

e)    The 2-1-1 Long Island regional participants will safeguard the resource database through duplication or computerized back-up.  The back-up database will be kept in a secure location where it is protected from destruction or theft.